Primary Responsibilities:
Develop and maintain strong interpersonal relationship with clients
Maintain ongoing communication with clients
Develop quality standards and ensure client satisfaction
Address any issues, trouble shoot problems and provide strategic counsel
Build and nurture client relationships
Proactively handle client problems and issues quickly and adeptly
Develop and deliver client presentations
Organize new business research and information gathering
Assess new business leads
Develop new business initiatives
Participate in new business pitch development and/or presentations
Provide leadership in the areas of total account management, media relations and the provision of strategic guidance and counsel
Supervise all writing and editing
Edit work and provide direction to ensure quality control
Assigning responsibilities and setting practical priorities
Achieving consensus: hold debates but agree a consensus of the Agency’s point of view
Provide leadership, direction and guidance to account teams
Develop and coach account teams for peak performance
Work with peers to further the mission, goals and culture of the agency
Mentor individuals so that they are able to achieve their professional goals
Key contact for internal staff to address issues
Ensure quality work from team in order to meet/exceed client expectations
Attend account reviews and staff meetings - provide ongoing communications and feedback
Structure and staff new and existing project teams, including reviewing resumes and interviewing candidates
Have positive, effective relationships across all departments in the agency.
Demonstrate a commitment for excellence in everything
Ensure accounts are run efficiently and profitably
Undertake financial negotiations for client fees in conjunction with the General Manager
Develop accurate estimates and adhere to approved budgets
Can turn ideas into workable plans

Business skills
Objective setting
Business strategy and the role of PR within it
Time management
Assertiveness and interpersonal skills
Consulting skills
Motivation and leadership
Meeting techniques
Analysis of annual reports and financial data
Human resource planning and management
Delegation and supervision
Negotiation skills
Training and development of individuals and teams
Recruitment
Managing conflict
Writing business plans

PR skills
Liaison with management/client on preparing PR brief
Crisis and issue management
Preparation of pitches and business presentations
Speeches
Communications audits
Counselling and advisory techniques
Coaching clients/management in interview preparation
Writing proposals
Managing internal communications strategies
Management of conferences and exhibition attendance
Managing the creative work of others and supervise their use of the creative process

Additional Information
Start Date:     2008-06-01
Career Level:     Management (Manager/Director of Staff)