Social Media Forum
Introduction

Today, customers are empowered with blogs, Facebook groups, recommendation engines and social networking sites; they now eagerly share their opinion about your organisation without your permission and involvement.
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Why Social Media Forum?

• Understand how to connect and engage with social networks
• Discover the full range of social media opportunities
• Practical guide to getting started with blogs, Twitter and communities
• Build a successful and integrated PR strategy using social media channels
• Manage a crisis online and protect your brand

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