Join global CS6 experts, Jason Levine, Paul Trani, and Rufus Deuchler, as they display the most powerful features of the new CS6! Registration is FREE and open to all.

For more information, visit facebook.com/adobemena

Join global CS6 experts, Jason Levine, Paul Trani, and Rufus Deuchler, as they display the most powerful features of the new CS6! Registration is FREE and open to all.

For more information, visit facebook.com/adobemena

The MENA ICT Forum 2012 is the ideal regional platform to acquire valuable knowledge, as well as networks with peers and potential business contacts. In specific, the MENA ICT Forum 2012 is the venue of choice for high-level decision makers from both the private and public sectors.

This year The MENA ICT Forum 2012 "Arab ICT Spring: Realizing Potential" features a content-rich agenda that covers vital current and future issues related to regional investment climates, legislative supportive systems, infrastructure & communications, emerging technologies, as well as education & human capital development.

Moreover, the Forum provides a platform for renowned keynote speakers to offer their global perspectives on the MENA region and provide valuable advice and insight.

Previously featured keynote speakers included H.M. King Abdulla II, Intel's CEO, Dr. Craig Barrett, Cisco's Chairman, Mr. John Chambers, 3Com's CEO, Mr. Edger Masri, and Sun Microsystems' Chief Researcher, Mr. John Gage, among others.

For more information, visit menaictforum.com

The Communication Forum, the main Italian event dedicated to corporate and institutional communication, is ready for an important upgrade. In its fifth edition, it aims at internationalization and, indeed, will involve the most prominent national and international key players and opinion leaders from the communication, marketing and PR sectors.

The Communication Forum’s main objectives are:

· Developing national and international business opportunities;

· Attracting international businessmen and leaders into the Italian market;

· Fostering the internationalization of Italian companies;

· Strengthening connections between universities, associations, media, companies and institutions both at national and international level;

· Promoting the communication and innovation culture by sharing know-how and disseminating best practices for companies and institutions; In particular, 

 · For companies: Corporate Communication, Product Communication, Product Placement, Events, Social Networking Engagement, etc. 

 · For institutions: Institutional Communication, Political Communication, Tourism, Territorial Marketing, Education and Training, etc.

For more information, visit worldcomforum.com

Engage your online community through advanced digital marketing techniques to take your business beyond the conventional.

The days of experimenting are coming to an end and the need for sure-fire social, search and commerce strategies in the Middle East is crucial. Is your business ready to get serious in digital and take your existing platforms to whole new level of ROI?

Brands have started thinking about how they can utilize digital resources carefully and effectively, measuring online presence and leveraging innovations that lead to true business gains. With digital budgets increasing year after year, it’s time to take your marketing to the next level.

New for this year

New discussions! Online community management and customer services through social networks, location-based marketing, content creation and strategy, social search, social commerce and e-tail, mobile web and mobile apps, digital signage, video marketing

New technical sessions! A step-by-step guide on the most important digital issues

More international speakers and local digital marketing gurus

New interactive formats! On-stage interviews, practical roundtables and interactive panel discussions

Why the region’s marketers are attending Click 6.0

• Maximise your knowledge on how to engage with your customers through SoLoMo channels and manage your online communities as a CRM tool
• Discover LBS and mobile marketing techniques and how to utilise the most popular consumer device for the benefit of your business
• Explore how to incorporate e-commerce and social commerce to monetise online opportunities
• How to generate effective content for email, mobile and video marketing campaigns to deliver your message and increase conversion rates
• Learn how to increase your website rankings with the help of newer and smarter SEO and social search tools to drive traffic to your web page
• What is driving more revenue: engagement ads or mobile apps?
• Find out how the latest monitoring and measurement techniques can lead to increased ROI
• Network with digital marketing gurus in the region and beyond

Click here for more information.

En-Gage: The Marketing Show 2012 is the region’s largest gathering of marketing, loyalty and data professionals strategizing how to improve the effectiveness of their customer engagement strategy.
En-Gage will debate the latest CRM, data, loyalty and marketing strategies to achieve greater customer retention and engagement.
This conference and exhibition will showcase leading offerings and technologies that enable businesses to combine digital and offline channels, recognize and reward loyal customers and mine data to extract valuable customer insight.

Read More at Terrapinn.com

Adnative's Middle East Media Forum

This exciting launch of Adnative's Middle East Media Forum will take place at the London Jumeirah Carlton Tower on 18th May 2012, bringing together our media partners  Zawya and Saudi Research and Publishing Company alongside senior brand leaders, to create a platform for discussion about media in the Middle East.

EXCITING TOPICS & SPEAKERS

Our speakers will share their insight into the most effective media strategies in the region, the consumption of traditional media, cultural influences, and how new digital opportunities can serve to reach and captivate this highly affluent and sophisticated audience.
If you are engaged in buying and planning media in the Middle East, you will benefit from the fantastic programme.

Find out more here:

http://www.adnative.net/uk/news-insights/events/
 

About Adnative Ltd

Adnative Ltd is your direct gateway to the Middle East media: The specialist Middle East portfolio represents a range of leading news titles from across the region such as The National, The Khaleej Times, Al Ittihad and Asharq Alawsat along with a number leading business sites, such as Zawya.com and menafn.com. With media owner representation of Abu Dhabi Media, Saudi Research & Publishing Co, Zawya, Al Khaleej to name a few, Adnative Ltd is Europe’s specialist in media owner representation in the Middle East.

Contact:

Evelyn Kogler

Marketing Manager, Adnative Ltd

evelyn.kogler@adnative.net

"MENA 10^th Forex, Managed Funds & Investment Summit” aims in bringing together the institutional investors and fund management companies to discuss the economy, regulatory reforms, investor opportunities and investor needs. The event will be attended by more than 1000 delegates including hedge fund advisors, commodity trading advisors, fund of funds, institutional investors and service providers to the alternative investment industry.

Based on the success of Celebration of Entrepreneurship (COE) in November 2010 Wamda is excited to announce COE E-Commerce, an event that promised to be the premiere E-Commerce gathering in the region. 

This event attendance is free of charge but by invitation only. More info can be found here.

Improving your organisation’s performance by implementing a customer-centric strategy

It can cost five times more to buy new customers than retain existing ones. Source: TARP

68% of customer defection takes place because customers feel poorly treated. Source: TARP

95% of complaining customers will do business with you again if you resolve the complaint instantly.

Source: Lee Resource Inc

Customer service represents a key differentiator in today’s highly competitive market environment. With rising and ever-changing customer expectations, continuous monitoring of customer needs is critical for your organisation to remain competitive and deliver on your customers' expectations. An emphasis on customer service is therefore a critical factor to ensure your organisation’s success and competitiveness.

Why you need to attend 2012 UAE Customer Service Week

Enhance your organisation's performance and competitiveness by improving customer satisfaction, retention and loyalty through efficient service delivery

Understand your customer needs and expectations by regularly measuring and monitoring your organisational performance

Raise your service standards by developing and implementing a customer-centric strategy in your organisation

Increase quality of service by enhancing employee engagement and empowerment through continuous learning and coaching

Efficiently allocate resources by identifying your organisation's customer service strengths and weaknesses and the necessary areas for improvement

Benchmark and share your expertise to promote customer service excellence across the Middle East

Bank Benchmark Index (BBI) Awards

With multiple changes in the banking environment, which bank has it all figured out? The 2012 Bank Benchmark Index Awards were created to reward the banks which value customer service and strive towards service excellence. The BBI has matured into one of the UAE’s most anticipated reports in the industry and with the recent changes in the banking environment, several challenges are bound to present itself. Which bank set itself apart from the rest? Be there to find out!

There will be 8 awards this year:

Best Bank-Overall Performance

Best Bank- Branch Performance

Best Bank- Call Centre Performance

Best Bank- Website Performance

Best Islamic Bank

Best International Bank

Most Improved Bank

Most Highly Recommended Bank