Job Description

To Set up a multi Media channel to manage all OSN queries and develop a long term strategy to increase OSN reach to new subscribers using Facebook, Twitter, Linked in. • Manage OSN Feedback mailbox and respond to complaints and inquiries through emails within the standard time frames. • Handle and respond to the inquiries and comments on all OSN social media channels. • Monitor customers’ responses and comments, liaise with all related departments to provide and escalate feedback on trends related to customer views. • Utilize the social media channels and Feedback mailbox to generate sales leads. • Generate revenue through package and hardware upgrades. • Promote OSN products and loyalty programs/promotions - OSN Privileges and OSN Play. • Manage the service complaints created by the contact centers and resolve customers’ issues in a timely manner. • Produce periodic reports that summarize customers’ feedback/complaints.

Skills

Must have previous experience in setting up a multi Media channel for Customer Service/Marketing.

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Job Description

Key Function/s:

To manage and coordinate the day-to-day on-ground marketing activities of OSN in KSA in liaison with Marketing Manager and sales teams

Duties & Responsibilities: • Manage day-to-day dealer and OSN own channels marketing and promotional activities • Coordination and execution of retail revamp and sales channel expansion projects • Checking the appearance of sales points and ensuring that our retail look & feel is in line with brand identity • Ensuring timely delivery of marketing POP materials on sales points monthly and maintaining optimum quantities of these materials in all locations • Process and finalize printing requests and co-ordination with sales team for delivery • Co-ordinate with external agencies and vendors to ensure all on-going projects are delivered in a timely manner and on budget • Support successful execution of activations and events • Liaison between marketing and the local sales management

Skills

Profile & Skills: • 5 - 7 years of relevant experience in marketing or brand management functions of a multinational company or an agency • Excellent organization, planning and follow-up skills • Process oriented • Team Player and experience working across multi-functional teams • Financially aware with a good understanding of financial processes & procedures (preferable with a good working knowledge of Fraxion) • Works well under pressure and delivers deadlines • Strong communication skills • Experience in events and project management • Strong English, Arabic a benefit • Knowledge and interest of regional and global TV, media, events and entertainment industries • Flexible and willing to relocate within territory (Riyadh, Jeddah and Khobar)

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